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Faux Bloom Online Shop Products
We are focused on creating a variety of handmade arrangements extremely natural in design. We work extremely hard to provide an exceptional service & use only the highest quality artificial flowers.
After many years of refining suppliers & creating this wonderfully unique business we feel although you may find cheaper flowers elsewhere with mass produced production, the quality of the flowers & the service is often compromised.
We look forward to assisting you with any queries / problems with any orders you have placed, however please be patient with us We really do appreciate all our customers & pride ourselves on resolving any issue you may have as swiftly as possible.
Please find all the information below regarding our policy on returns. Should you wish to discuss a fault/ damaged item please contact us as soon as possible to Fauxbloom@gmail.com or via out contact us form.
Our Returns Policy
We offer refund and/or exchange on faulty or damaged goods within the first 30 days of your purchase. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
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Your item must be unused and in the same condition that you received it.
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The item must be in the original packaging.
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To complete your return, we require a receipt or proof of purchase.
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Only regular priced items may be refunded, sale items cannot be refunded.
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If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges (If applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at fauxbloom@gmail.com and send your item to: Faux Bloom Ltd, 53 Farm Road, Frimley, Surrey, GU16 8TG
Exempt Goods
The following are exempt from refunds:
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Gift cards
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Some health and personal care items
Partial refunds are granted (if applicable)
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Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
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Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
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If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
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If you have done all of this and you still have not received your refund yet, please contact us at fauxbloom@gmail.com or call 07500116692)
Shipping
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Please use the following Address for any returns: Faux Bloom Ltd, 53 Farm Road, Frimley, Gu16 8TG
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You will be responsible for paying for your own shipping costs for returning your item.
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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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Please note, we cannot guarantee that we will receive your returned item, to avoid potential issues/ delays we advise selecting a tracked service for return postage.
We are always looking for new and exciting opportunities.
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